Casinova Privacy Policy

At Casinova, we respect your privacy and are committed to protecting your personal data whenever you use our platform. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit Casinova Online Casino, register an account, or use casinova login credentials to access our games and services. By using our website, you agree to the practices described below.

Information We Collect

Here at Casinova Casino, we collect several categories of information to provide you with a secure and personalised experience. When you complete casinova login registration, we ask for identifying details necessary to verify your identity and comply with our licensing obligations under the Gaming Board of Anjouan.

• We collect registration data such as your name, date of birth, address, email, and phone number.
• We gather financial information, including payment method details, transaction history, and deposit or withdrawal records.
• We track your gaming activity, including games played, wagers placed, and bonus usage, to improve our services and ensure fair play.
• We may request identity verification documents (KYC) such as a passport, driving licence, or proof of address.
• We automatically collect technical data, including IP address, browser type, device information, and login timestamps.

How We Use Your Data

Our Casinova platform uses your personal data for several legitimate purposes. We process your information to open and manage your account, process deposits and withdrawals, and deliver the Welcome Package and other promotions you qualify for. We at Casinova also use your data to detect fraud, prevent underage gambling, and comply with anti-money laundering regulations.

• We use your data to verify your identity and age before allowing you to play.
• We process transactions through our supported deposit and withdrawal methods, including cards, e-wallets, bank transfer, and cryptocurrencies.
• We analyse gameplay patterns to personalise bonuses, cashback offers, and VIP program benefits.
• We send you marketing communications where you have given consent, including updates about tournaments and promotions.
• We may use your data to respond to support requests submitted via live chat or email.

Legal Basis for Processing

Our Casinova Casino operation processes personal data on several legal grounds, including contractual necessity, legal compliance, legitimate interest, and, where applicable, your consent. We rely on legal obligations imposed by our licence, Gaming Board of Anjouan licence No. ALSI-152406028-FI2, to retain certain records for regulatory and audit purposes.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience while browsing Casinova Online Casino. Cookies allow us to remember your preferences, keep you securely logged in, and understand how you interact with our site. Our Casinova cookie settings can be adjusted through your browser, though disabling certain cookies may affect site functionality.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties who help us operate our services, including payment processors, identity verification providers, software providers such as Pragmatic Play and Evolution, and regulatory authorities when legally required. We at Casinova ensure that any third party we work with maintains appropriate data protection standards.

• We share data with payment providers to process your deposits and withdrawals securely.
• We disclose information to regulators, auditors, or law enforcement when legally obligated.
• We may share data with fraud prevention and KYC verification services.
• We do not share your data with third parties for their own independent marketing purposes without your consent.

Data Retention

Our Casinova team retains your personal data for as long as your account remains active and for a reasonable period afterward, as required by our licensing obligations and applicable financial regulations. Transaction and KYC records may be retained for several years following account closure to satisfy anti-money laundering requirements.

Your Rights

We recognise your rights regarding the personal data we hold about you. Depending on your jurisdiction, you may exercise the following rights by contacting our support team.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You can request that we delete your data, subject to our legal retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You have the right to withdraw consent at any time where processing is based on consent.
• You may request a copy of your data in a portable format.

Data Security

Our Casinova platform implements industry-standard technical and organisational measures to protect your information from unauthorised access, loss, or misuse. We use encryption technologies, secure servers, and restricted access controls to safeguard sensitive data, including financial details linked to your casinova login and payment methods.

International Data Transfers

As we operate globally and serve players across Spain, Portugal, the United Kingdom, Canada, Australia, and many other regions, your data may be transferred and processed in countries outside your country of residence. We at Casinova ensure appropriate safeguards are in place whenever such transfers occur.

Children's Privacy

Casinova Online Casino services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect data from minors, and we take verification steps during registration to prevent underage access to our casino and casinova bonus offers.

Marketing Preferences

You can manage your marketing preferences at any time through your account settings or by contacting our support team. We at Casinova Casino respect your choices regarding promotional emails related to our welcome bonus, casinova promo code offers, reload bonuses, and tournaments.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of Casinova Online Casino after changes are posted constitutes acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your rights, please contact our support team at support@casinova.com. Our customer support is available 24/7 through live chat to assist with privacy-related inquiries alongside general questions about casinova casino bonus terms and account management.