Casinova Responsible Gaming

Our Commitment to Safer Play

We at Casinova want to make sure that gambling remains a form of entertainment rather than a source of stress or financial difficulty. Our casinova casino platform is designed with player protection in mind, from the moment you register to every deposit, spin, or bet you place. Our team continuously monitors industry best practices to ensure our responsible gambling tools remain effective and easy to use.

We encourage every player to think of gambling as a leisure activity with a cost, not a way to make money. Our Casinova team wants you to set clear boundaries for yourself before you play, whether you're exploring our slots, our live casino, or our sportsbook. If you ever feel that gambling is no longer fun, we urge you to use the tools described below or reach out to our support team.

Tools to Help You Stay in Control

Our Casinova platform offers a range of features that allow you to manage your gambling activity according to your own needs and preferences. You can access these tools directly from your account settings after you complete the casinova login process.

Deposit Limits

We allow you to set daily, weekly, or monthly deposit limits on your account. Once you've reached your chosen limit, you won't be able to deposit further funds until the period resets. If you'd like to lower your limit, the change takes effect immediately. Increasing your limit, on the other hand, requires a short cooling-off period, giving you time to reconsider.

Loss Limits and Wager Limits

In addition to deposit limits, our Casinova Casino system lets you cap the amount you're willing to lose or wager over a set timeframe. These limits give you an extra layer of control over your overall spending, helping you avoid chasing losses.

Reality Checks

We provide reality check notifications that pop up during your session to remind you how long you've been playing and how much you've wagered. This feature is particularly useful if you tend to lose track of time while enjoying our games.

Time-Outs and Cooling-Off Periods

If you need a short break, you can activate a time-out on your account, which temporarily restricts access to your Casinova account for a period you choose, ranging from 24 hours to several weeks. During this time, marketing communications will also be paused.

Self-Exclusion

For players who need a longer break, we offer self-exclusion, which suspends your account for an extended period. Self-exclusion requests are permanent for the duration selected and cannot be reversed early, even upon request. Once the self-exclusion period ends, you may contact our support team to discuss reactivation, subject to a review process.

Age Verification and Account Security

Gambling with our Casinova casino online platform is strictly reserved for adults. We require every player to be at least 18 years old, or the legal gambling age in their jurisdiction, whichever is higher. During registration and again during the verification process, we ask for proof of identity and age to confirm eligibility. We at Casinova take this seriously and will suspend any account found to belong to a minor, along with voiding any bonus or winnings associated with it.

We also strongly encourage parents and guardians to use parental control software on any shared devices to prevent minors from accessing the casinova app or our website. Filtering tools such as NetNanny, CyberSitter, and similar software can help restrict access to gambling platforms.

Recognising the Signs of Problem Gambling

Our Casinova team wants every player to be able to recognise when gambling habits may be becoming harmful. Some common warning signs include:

• Spending more money or time gambling than originally planned
• Chasing losses by increasing bets or deposits
• Borrowing money or selling belongings to fund gambling
• Neglecting work, studies, or relationships because of gambling
• Feeling anxious, irritable, or guilty about your gambling activity
• Lying to family or friends about the time or money spent gambling

If you notice any of these behaviours in yourself or someone close to you, we encourage you to take action early. Our Casinova Casino support team is available around the clock and can guide you toward the right tools or external resources.

Self-Assessment

If you're unsure whether your gambling habits have become a concern, we recommend taking a short self-assessment quiz. Many independent organizations offer free, confidential questionnaires that can help you evaluate your relationship with gambling. Answering honestly can give you valuable insight and help you decide whether to use one of our responsible gambling tools.

External Support Organizations

We at Casinova believe that professional support can make a real difference. If you or someone you know is struggling with gambling, the following independent organizations offer free and confidential help:

• GamCare - support, advice, and free counselling for problem gambling
• BeGambleAware - information and tools to help you gamble responsibly
• Gamblers Anonymous - peer support groups for individuals affected by gambling
• GameStop / Gamban - software tools that block access to gambling sites and apps

These organizations operate independently from our Casinova casino platform and provide impartial guidance regardless of where you play.

How to Access Our Responsible Gaming Tools

1. Log in to your account via casinova login
2. Navigate to your account settings or profile page
3. Select the "Responsible Gaming" section
4. Choose the tool you'd like to activate, such as deposit limits or self-exclusion
5. Confirm your selection and save your preferences

If you'd rather speak to someone directly, our support team is happy to help you set up any of these features on your behalf. Players who are new to the platform may also want to explore our Casinova bonus terms to understand how promotions interact with responsible gaming tools.